A driver has shared his frustration after being fined £100 in a row for a £1 parking space – and claims he couldn’t even ‘talk to a human’ to complain. Keith Morby said he paid £2 – double the charge announced on Sunday – to use the car park before being ordered to pay the triple-digit fee.
According to Birmingham Live, a sign at the Backcester Lane site in Lichfield clearly states the £1 parking charge between 7am and 7pm on Sundays. However, the 68-year-old still received a request for £100 from operator Euro Car Parks, who later refused his appeal on the grounds that he had overstayed.
The denial letter – received by Mr Morby a month after he parked there on Sunday September 25 – said his pay-and-display ticket only entitled him to four hours of parking at the ‘clearly displayed rate’ . The stunned pensioner, who had been shopping with his wife, said he was amazed as he had been forced to pay £2 because the machine was not working properly.
The former vehicle damage assessor, from the village of Whittington, near Lichfield, described the situation as “a perfect example of the world gone mad”. He told BirminghamLive: “I feel really upset. You can’t talk to the manager, you can only fill in an online form.
“You can’t reply to the first email, you can’t reply to the rejection email, and you can’t talk to a human.”
A sign in the car park clearly states that on Sundays the charge is £1 between 7am and 7pm, appearing to contradict the letter received by Mr Morby. In total, he parked for four hours and 32 minutes, between 1:38 p.m. and 6:10 p.m.
He said he planned to take the matter to the parking ombudsman and had “waived” his right to pay a reduced fee. He added: “It’s just silly, just ridiculous. The previous Sundays it was exactly the same.
“As far as I know, this is still going on now. The machine asks you to select what you want to pay.
“Obviously Sunday 7am-7pm is £1 so you select payment but there is no plan to select £1. You can only pay the minimum of £2.
“The machine thinks you’re paying for four hours. I thought the first time it happened – because it’s happened before – the machine was out of sync, it thinks it’s Monday or Wednesday.
“But obviously not because it happened this time and I went over four hours and finished. is £1 all day on Sundays.
“There are two other car parks belonging to Euro Car Parks, which are exactly the same. Same advice, same machine, same result. I can’t be the only one.”
Euro Car Parks was approached for comment, responding with an automated response, stating that the parking operator would endeavor to respond within 28 days.