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Drivers voice concerns over paid app to park in downtown Wilmington

WILMINGTON, NC (WWAY) — Some drivers are raising concerns about paying for parking through the “Pay By Phone” app, saying they received tickets after paying for parking.

Many use the app to avoid searching for coins to cover parking costs. Lynne Lawrence used the app while visiting downtown on Monday.

She says the transaction appeared to be complete, but when she returned an hour and a half later there was a twenty dollar parking ticket on her car.

She then checked and did not see where she had already been charged for parking. She is therefore worried that the transaction did not go through correctly or that the app malfunctioned.

Lawrence says she’s never had any issues with the app before and plans to dispute the ticket.

“What I’ve been told is that unless I can prove that the transaction, – the $3.35, went through my bank account, we’re not going to give up on that particular note, and my concern is, – number one, I could have made a mistake, okay, but my second is, – is the app working fully How do I know the app hasn’t had a missed?” said worried driver Lynne Lawrence.

Chance Dunbar, parking manager with the City of Wilmington Parking and Downtown Coordination, said there have been occasional reports of people having trouble with the app.

“We get correspondence from time to time saying, ‘hey, I used the app, I paid with the app, I got a confirmation and I still got a parking ticket.’ This happens occasionally, as with any app there will be technology issues, but if we can verify a confirmed transaction meaning you have followed the steps in the app, all of your account information has been set up accurately, and for some reason you got a quote, – I would say 100% of the time we’ll lower that quote,” said

Dunbar advises you to update the app, use the correct meter number, ensure payment information is correct, and that you receive confirmation that the transaction has been completed to avoid quotes or issues with the app.

“I believe that when the transaction is confirmed on the Pay By Phone app, there is a light green screen that flashes for two seconds and then goes to a countdown of that specific transaction, meaning that after that transaction confirmed, you’ll go to your main app landing page and start counting down those sixty minutes of time, and they’ll send a confirmation email,” Dunbar said.

Lynne Lawrence says the app and counter not reflecting the same timer also adds to the confusion.

“One of the interesting things I think about the app is that it says on the app, that when you put the location number, you put the start time and the end time. end, the counter doesn’t reflect that, it still shows as expired,” Lawrence said.

Lawrence shared his experience with a Facebook community group, advising others to get confirmation that the transaction has been processed before walking away from your vehicle. There are similar stories shared by others, of issues paying to park through the app.

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