The VA Debt Management Center (DMC) is sending a letter to veterans with benefit debts this month, advising them that due process notification letters will resume after January 1, 2021.
The November letter reads as follows:
Dear veteran / beneficiary,
We hope this letter finds you well. You are receiving this letter because you may have unpaid VA benefit debts, and we want you to be aware of the actions VA will take after January 1, 2021 and your options.
To alleviate financial hardship during the pandemic, the VA Debt Management Center (DMC) has suspended issuance of debt notification letters and suspended collection actions on debts established after April 3, 2020 until January 1, 2021. DMC has also offered suspensions or extended repayment plans for the debts. established before April 3, 2020.
WHAT WILL HAPPEN IN 2021
If your debt was established after April 3, 2020, DMC will issue your debt notification letter (s) from January 2021. If you have a debt established before April 3, When collections have been suspended due to the COVID-19 pandemic, your suspension will end on January 1, 2021 and the DMC will resume withholding from your VA benefits to pay the debt upon your benefit payment on February 1, 2021. If you do not receive VA benefits, your payment will be due to DMC by February 1, 2021.
WHAT YOU CAN DO NOW
If you anticipate payment difficulties, you don’t have to wait until after January 1, 2021 to seek help. Please see the information found on our website: https://www.va.gov/debtman; or contact the DMC for assistance with https://iris.custhelp.va.gov/app/ask/ or call us at 1-800-827-0648.
We can work with you to determine your debt relief options, which may include:
- Establish a repayment plan.
- Request a waiver.
- Debt challenge.
- Submit an offer in compromise.
- Request a temporary suspension of tests.
WHO TO CONTACT
- For any questions about your VA benefit debt, including information on how to enter into voluntary repayment agreements or request a waiver, dispute, or offer in compromise, submit your request online at https://iris.custhelp.va.gov/app/ask/ or call 1-800-827-0648 6:30 a.m. to 6 p.m. CT Monday through Friday.
- If you have a question about your VA benefits or the status of a claim, please call:
- Educational Benefits – VA Education Contact Center at 1-888-442-4551.
- Other VA Benefits – VA Regional Office at 1-800-827-1000.
- For any questions about your VA health care debt, call the Health Resource Center at 1-866-400-1238.
- If your debt has been submitted to the US Treasury Department, the debt will remain under their jurisdiction. The treasury can be reached at the following address:
- Cross Service Program at 1-888-826-3127.
- Treasury Compensation Program at 1-800-304-3107.
We are here to support you during this COVID-19 pandemic. Please follow national and local guidelines to stay healthy and safe.
The VA Debt Management Center (DMC) provides veterans and recipients with compassionate advice on their VA benefit debts. DMC manages the debt collection process and provides assistance with debt resolution options, such as payment plans and waivers.